Return Policy & Warranty
A satisfied client is vital in our business at Vape Saudi, which is also a major reason for our extremely high customer retention. As such, you can return any defective items within 7 days of receiving them. Besides that, our return policy covers items that are defective, the items which are not listed on our site and dead on arrival items.
Kindly note that the products which you have misused or improperly used are not covered by our policy. And reach out to us at info@vape-saudi.com if you are unaware of the procedures for operating them. We are more than happy to help you by providing the precise information for using them. Moreover, you can also check out the youtube videos, where numerous comprehensive videos are available showing procedures to use them.
Also, note that – We do not accept any returns such as the Clearomizers, Bottled e-liquids, Atomizers, Cartomizers, batteries, wires, drip tips and wick.
Kindly note that you are responsible for the return shipping charges and it is not pre-paid by us. Moreover, return shipping charges is non-refundable unless and until you received the wrong item from us. And once we have confirmed that you have received the wrong item from us, you will be provided with a return label.
* After contacting us, please return the product within 7 days from the shipped date to our return address.
We will inspect and analyze thoroughly on receiving the returned item. And if found to be defective, as mentioned, we will send a replacement product at the earliest at no cost, as long as the product is available in our inventory. Conversely, we will reimburse the money to your account in the mode of payment used to execute the purchase if the product is not available in our collection. Furthermore, we reserve the right to issue a store credit or return the product if they are found to be fully functional on testing.
The returned merchandise must include every item that you received with the product. Kindly include the packaging that was included with the item.
Kindly notify us if you are having trouble with any of the items that you received from us.
How to return a product from Vape Saudi?
Pack the item to be returned safely and securely, either in a box or envelope of your choice. Also include the order number, your name and contact information.
Email us at info@vape-saudi.com: so that we can do our best to arrange to pick up your returned product at the earliest.
We also recommend that you allow 10 days from the return shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your account statement.